After a backlash from some of its elite fliers, the world's biggest carrier has halted a program on Delta Air Lines-operated aircraft that allowed customers to purchase better seat assignments on certain flights.Now that both Yankee Stadium and Delta flights are designed to cater to the desires of the rich and elite, experts predict that the relationship will be a long and successful one.
Atlanta-based Delta Air Lines Inc. in late October began offering coach customers on certain flights the ability to purchase a better seat assignment in their cabin for $5 to $25, depending on distance traveled and seat location. The "coach choice seats" represented less than 10 percent of all seat assignments available on Delta-operated flights, the airline said at the time.
But in an e-mail last week to elite fliers, Jeff Robertson, vice president of loyalty programs for Delta, said that some Medallion members of the carrier's frequent-flier program were upset that their access to preferred seats without charge at the time of booking was restricted as a result of the new program.
Tuesday, November 25, 2008
The Crown Room Club
Delta Airlines is now the official airline of the New York Yankees. This wasn't as easy a deal to make as it sounds, however. Before committing, the Yankees demanded that Delta make some changes so that its corporate culture matched that of the Yankees' more closely. Most notably, the Yankees asked Delta to adopt a similar seating strategy to that of the baseball team: